Important Notice: This Privacy Policy describes how ZestTV ("we", "us", or "our") collects, uses, and shares information when you use the ZestTV video streaming application (the "App"). By using the App, you agree to this policy.
ZestTV is designed to provide an energetic video streaming experience while respecting user privacy. This policy outlines our practices regarding your information.
1. Overview
ZestTV delivers vibrant video content from around the world while maintaining strict privacy standards. This policy explains what information we collect and how we use it to enhance your viewing experience.
2. Information We Collect
We collect information necessary to provide and improve our service:
2.1 Information You Provide
- Account Information: If you create an account, we collect your email address and password.
- Profile Information: Information you add to your profile, such as display name and profile picture.
- Content Preferences: Your favorite genres, watch history, saved videos, and viewing preferences.
- Communications: Information from your communications via in-app feedback or support requests.
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers, and hardware capabilities.
- Usage Data: How you interact with the App, including videos watched, viewing duration, search queries, and navigation patterns.
- Streaming Performance: Video loading times, buffering statistics, playback quality, and error logs.
- Viewing Analytics: Watch history, engagement metrics, and content preferences to personalize recommendations.
- Location Information: General location data (derived from your IP address) for content localization and analytics. We do not collect precise GPS location without explicit consent.
Important: ZestTV does NOT access your personal files, contacts, or sensitive data without your explicit permission. We only process information necessary for the App's functionality.
3. How We Use Your Information
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Provide video streaming service | Account data, device information | Contractual necessity |
| Personalize content recommendations | Viewing history, preferences | Legitimate interest / Consent |
| Optimize streaming performance | Performance metrics, device capabilities | Legitimate interest |
| Analyze and improve service | Aggregated usage data | Legitimate interest |
| Ensure security and prevent misuse | Device identifiers, usage patterns | Legitimate interest |
| Develop new features | Aggregated, anonymous usage data | Legitimate interest |
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data in specific circumstances:
4.1 Service Providers
We engage trusted third-party vendors for essential services:
- Streaming Infrastructure: For delivering video content efficiently.
- Analytics Services: Anonymous usage analytics to understand viewing patterns.
- Content Delivery Networks: To deliver content rapidly to users worldwide.
- Cloud Storage: For storing user preferences and watch history.
All providers are contractually bound to protect your data and use it only for the services they provide to us.
4.2 Legal Requirements
If required by law, regulation, or valid legal request (e.g., court order, subpoena).
4.3 Business Transactions
In connection with a merger, sale of assets, or acquisition, subject to confidentiality agreements.
4.4 Aggregated Data
We may share aggregated or anonymized usage data that cannot identify you for analytical or business purposes.
5. Data Security
We implement reasonable technical and organizational security measures to protect your information:
- Encryption for data in transit using TLS/SSL
- Secure server infrastructure with regular security updates
- Strict access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your information only as long as necessary:
- Account Data:
- Retained until you delete your account. Some data may be kept longer if required by law.
- Viewing History & Preferences:
- Retained to personalize service but can be cleared by you at any time.
- Usage Analytics:
- Anonymous data retained for up to 36 months to improve service.
- Log Data:
- Retained for up to 12 months for security and troubleshooting.
7. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information.
7.1 Your Rights
- Access: Request a copy of your personal data.
- Correction: Update inaccurate information.
- Deletion: Request deletion of your data.
- Restriction: Limit how we process your data.
- Objection: Object to certain processing.
- Portability: Receive your data in a machine-readable format.
7.2 In-App Controls
- Adjust recommendation settings
- Clear viewing and search history
- Manage notification preferences
- Delete your account
8. International Data Transfers
ZestTV operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
ZestTV is not intended for children under 13 (or the minimum age in your country). We do not knowingly collect personal information from children. If we learn we have done so, we will take steps to delete it.
10. Third-Party Links and Content
The App may contain links to third-party websites or display third-party content. This Privacy Policy does not apply to those third parties.
11. Changes to This Policy
We may update this Privacy Policy. We will notify you of material changes by posting the updated policy within the App and updating the "Last Updated" date. Your continued use constitutes acceptance.